At TicoNeural Studio ("we," "our," or "us"), we prioritize the privacy and security of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (ticoneural.com) or engage our software engineering services.

1. Information We Collect

We collect information that you provide securely and voluntarily to facilitate our services.

1.1 Personal Information

When you contact us, request a quote, or sign up for our newsletter, we may collect:

Full Name and Job Title
Business Email Address
Company Name
Phone Number (optional)
Project Details and Requirements

1.2 Technical Data

We automatically collect certain data to optimize site performance and security:

IP Address and approximate location (Country/City)
Browser Type and Operating System
Referral Source (how you found us)
Interaction data (pages visited, time spent)

2. How We Use Your Information

Your data is used strictly for legitimate business purposes:

Service Delivery: To analyze your requirements, provide architectural recommendations, and deliver software solutions.
Communication: To respond to inquiries, provide project updates, and send administrative information.
Optimization: To monitor website usage metrics and improve user experience (UX) and performance.
Marketing: With your explicit consent, to send our newsletter containing industry insights (you may opt-out at any time).

3. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may disclose your information to:

Service Providers: Third-party vendors who assist us in operating our business (e.g., Vercel for hosting, Resend for emails). These parties are bound by strict confidentiality agreements.
Legal Requirements: If required by law, court order, or government regulation.

4. International Data Transfers

TicoNeural Studio operates globally with headquarters in Costa Rica and operations in the United States. Your information may be transferred to simple, secure cloud infrastructure located in the US (e.g., AWS, Vercel) compliant with strict data protection standards.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. These include:

HTTPS/TLS encryption for all data in transit.
Strict access controls for our internal tools.
Regular security audits of our codebase and infrastructure.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

Depending on your location (including rights under GDPR and CCPA), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data ("Right to be Forgotten").
Opt-out of marketing communications.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

We use minimal cookies strictly for performance monitoring and session management. We do not use aggressive ad-tracking cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

TicoNeural Studio
San José, Costa Rica (HQ)
Email: [email protected]