Privacy policy

1. Responsible organization and contact

TicoNeural is the commercial identity responsible for this site and operates from Costa Rica. Privacy questions and requests may be sent to [email protected].

2. Information we may receive

Depending on how you use the site, we may receive:

• Your name, organization, role and email address.
• Information you choose to include in forms, messages or technical requests.
• Basic technical data such as IP address, browser, device, pages visited and security logs.
• Communication preferences and evidence of consent when applicable.

Please do not submit sensitive information through public website forms.

3. Purposes

We use information as reasonably necessary to:

• Respond to inquiries and evaluate a potential service relationship.
• Prepare requested assessments, proposals or scopes.
• Operate, secure, measure and improve the site.
• Send informational communications when requested or otherwise permitted.
• Address legal, security and abuse-prevention obligations.

4. Processing basis and applicable context

Processing is limited to legitimate purposes related to your request, site operation, a prospective or active service relationship, and applicable obligations. Rights and requirements vary by jurisdiction and by the role each party performs in a specific project.

5. Providers and international processing

We may use hosting, email, form, analytics, security and communications providers to operate the site. Those providers process information under their own terms and only as needed for the relevant function. Infrastructure may be located outside Costa Rica or your country.

AI infrastructure projects may use on-premises, hybrid or cloud architecture. Data location, access, retention and deletion are documented separately for each implementation.

6. Retention and security

We retain information for the period reasonably necessary for its stated purpose, an active relationship, security and applicable obligations. We use technical and organizational measures proportionate to the context; no system or transmission can be guaranteed completely secure.

7. Your requests

Depending on the applicable law, you may request access, correction, updating, objection or deletion. To help us verify a request, write from the email associated with the information or provide enough detail to identify it. We will respond based on the request and applicable context.

8. Updates

We may update this policy when the site, its providers or our operating context changes. The date on this page identifies the current version.