PRODUCT 01 / CITIZEN SERVICES

Municipal Agentic Assistance System 24/7/365

Municipal Agentic Assistance System 24/7/365: AI-powered citizen service through WhatsApp, 24/7/365.

Answers questions, queries debts and taxes, guides procedures, receives payment evidence and reports, understands text, voice notes, images and documents, serves multiple languages and transfers cases to an official without losing context.

Operational capabilities

Explore the demonstration Assess it for my municipality

Text, audio, images and documents
Multilingual service
Queries, procedures and reports
Handoff to municipal staff

EXPLORE THE PRODUCT

A conversation that leads to a service.

Choose a situation and step through the workflow to see what the resident receives and what the municipality can oversee.

Demonstration · fictional data

A resident wants to understand a tax query without navigating menus.

Illustrative workflow 01 / 03

Demonstration municipalityMunicipal assistance

DEMO

Example voice-note transcript

Could you explain the items in my municipal tax query?

Municipal assistance

I can explain the items. To look up an account, we follow the identification process enabled by the municipality.

The resident asks

.scenario-panel[hidden],.stage-screen[hidden],.control-stage[hidden]{display:block!important}.demo-buttons,.scenario-tabs{display:none!important}All three complete workflows are shown without JavaScript.

Simplified functional representation. All cases, messages and states in these examples are fictional. No messages are sent and no requests are created. The interface and workflows are configured for each institution.

VISIBILITY FOR STAFF

What your institution can oversee

Cases that need attention

Distinguish questions, receipts, bookings and human handoffs.

The team that needs to act

Give the responsible team context and retain follow-up.

The information behind answers

Configure authorized sources and review gaps or updates.

OPERATIONAL PRODUCT · TICONEURAL ENGINEERING

Proprietary technology, configured for each institution.

The municipality retains authority over its data, permissions and decisions. TicoNeural provides the platform, implementation and technical operations.

TicoNeural · OpenAI Select Partner

TicoNeural, member of the NVIDIA Inception Program

Selected cloud workloads run on AWS

FOR MUNICIPAL LEADERS

Better service without another service desk or rigid menus.

Residents write as they speak. The system queries authorized information, executes a permitted workflow or passes the case to the appropriate official with context and traceability.

Service at any time

Common queries can be handled 24/7/365 through the institutional channel residents already use.

Fewer menus and transfers

People explain what they need in natural language; the system finds the information, tool or responsible department.

Control and traceability

The municipality retains authority over sensitive decisions and can review states, actions and responsibilities.

CAPABILITIES EXPLAINED · LEADERSHIP AND IT

What it receives, understands and does with each request

Multimodal means a person can write, speak, send an image or attach a document. Human-in-the-loop (HITL) means that when a person must intervene, the official receives the case with its history and evidence.

UNDERSTAND INCOMING CONTENT 01

Text, voice notes, images and documents

Residents do not need to learn commands or select rigid options.

Written messages and quoted replies
Voice notes: transcription and understanding
Photographs and screenshots: identify useful content
Permitted documents: extract and organize information

SERVE MULTIPLE LANGUAGES 02

Detect the language and respond in it

Detection is automatic and is not limited to one language.

Spanish, English and Portuguese
French, German and Italian
Korean, Japanese and Chinese
Other languages supported by the configured model

Official terminology comes from municipal sources, and quality is validated by language in each implementation.

ANSWER AND QUERY 03

Questions, procedures, debts and taxes

Institutional answers rely on authorized knowledge or tools rather than invented data.

Requirements, opening hours and official contacts
Debts, balances, periods and cutoff dates
Services, activities and municipal information
When evidence is missing, ask, abstain or escalate

RECORD AND FOLLOW UP 04

Payment evidence, reports, requests and reservations

A conversation can become a request with a state and a responsible team.

Receive payment evidence and place it in a review queue
Create reports, requests, complaints or tickets with evidence
Keep states, follow-up and permitted notifications
Manage reservations and other configured workflows

Financial and administrative authority remains with the municipality.

HUMAN HANDOFF · HITL 05

The official receives the case with context

Residents do not have to explain everything again.

Create a case or ticket when appropriate
Preserve permitted conversation, attachments and evidence
Route the case to the responsible queue or department
Allow staff to take over, resolve, close and return the workflow

SUPERVISE AND IMPROVE 06

Portals, queues, metrics and exceptions

The municipality can see what is happening and where intervention is needed.

Aggregate queries, cases and states
Pending work, errors and operational exceptions
Quality and coverage of municipal knowledge
Authorized campaigns and their delivery states

OPERATING MODEL

From a conversation to a municipal service request

The journey combines understanding, authorized sources, bounded tools and human authority where needed, preserving context and accountability.

FUNCTIONAL JOURNEY Understanding, tools and authority at the right point.

INPUT Person and institutional channel
Text, audio, image or permitted document.
UNDERSTAND Intent and policies
Context, scope, permissions and applicable limits.
CONSULT Authorized source or tool
Institutional evidence or deterministic action.
CONTROL POINT Is human authority required?
Policy defines the path; the model does not assume authority.

NO · PERMITTED WORKFLOW Guide or complete

Provide information or execute the expressly authorized workflow.

YES · HUMAN AUTHORITY Transfer with context

An official receives the conversation, evidence and state.

OPERATIONAL OUTCOME State and traceability

The institution can review the recorded intent, queries, actions, state and responsible staff.

PermissionsEvidenceTraceabilityHuman oversight

OPERATION AND CONTROL

An operational, measurable and governed service.

TicoNeural confirms that the system’s published functions are operational, with a documented municipal case and institutional control.

Explore the documented municipal case (Spanish)

24/7/365: service available throughout the year
Operational: published capabilities verified internally
Multimodal: text, audio, images and documents
HITL: officials retain control

BETWEEN CHANNELS AND OPERATIONS The model does not work alone.

The infrastructure connects institutional channels to knowledge, municipal systems, tools, queues and human teams. Each integration retains its own permissions and scope.

Institutional WhatsApp
Official sources
Tax systems
Governed RAG
Deterministic tools
Operational portals
Queues and states
Municipal teams

INSTITUTIONAL CONTROL Agentic does not mean autonomous without limits.

Policies determine what the system may query, which tool it may use, when it must abstain and when a person takes over.

Institutional answers rely on authorized sources or tools.
Sensitive operations preserve human or institutional authority.
Failures lead to abstention, an approved fallback or escalation.
Traceability distinguishes the conversation, action, state and outcome.

EVALUATION QUESTIONS

What municipal agentic assistance means

Brief answers for leadership, technical, legal and citizen-service teams.

Is this just a chatbot?

No. Conversation is one interface. The system combines policies, authorized knowledge, bounded tools, durable state, internal operations and handoff to municipal officials.

What does 24/7/365 mean?

The system operates continuously to assist, understand, query, execute permitted workflows and escalate. Contractual availability, support and service-level commitments are agreed for each implementation.

Can it make decisions on behalf of a municipality?

Not for actions requiring legal, financial, technical or discretionary authority. The system can understand, query, prepare or execute explicitly permitted workflows; the competent authority retains sensitive decisions.

What can it understand?

It interprets natural language, written messages, voice notes, images and documents to identify needs, preserve context and gather the necessary evidence.

Which languages can it serve?

It automatically detects language and can respond in Spanish, English, Portuguese, French, German, Italian, Korean, Japanese and Chinese, among others. Official terminology relies on municipal sources, and quality is validated by language in each implementation.

How does it avoid unsupported answers?

It consults authorized sources and tools, applies abstention rules and transfers cases when evidence is insufficient. No mechanism eliminates all risk, which is why traceability and human oversight remain part of the system.

AGENTIC ASSISTANCE FOR YOUR INSTITUTION

Start with a query or procedure that makes residents chase answers today.

We start from operational capabilities and configure sources, tools, permissions, responsible teams and success criteria for the institution.

Talk to TicoNeural