Citizen assistance and case-file management are different parts of the same service. A resident needs to explain what they need and know how to continue. Municipal staff need organized information, clear responsibilities and evidence to act.
TicoNeural develops two complementary products for these stages: the Municipal Agentic Assistance System 24/7/365 and the TITAN Ecosystem. According to TicoNeural’s technical confirmation, the capabilities described in their product pages are operational. Enabling them at each institution depends on the agreed scope, available sources and relevant permissions.
A conversation with continuity
Agentic Assistance understands written messages, voice notes, images and documents through enabled channels. It consults authorized sources and supports workflows such as tax guidance, receipt intake, reports, service requests and bookings. When a case needs a staff member, it can transfer the relevant context so service can continue.
For residents, the benefit is explaining a need without reconstructing it at every step. For the municipality, it means organized cases and a distinction between questions that institutional information can answer and cases that need staff intervention.
The case file connects departments
Land-use applications are currently submitted through the TITAN municipal web form, embedded in the municipality’s website. The form is also part of TITAN: it links the application and its documents to the digital case file. Submission takes place through the web form, not through WhatsApp.
TITAN organizes land-use requests, business licenses and inspections through documents, stages, responsibilities and history. It connects property information to the evidence and institutional sources enabled for the workflow. Fieldwork and document preparation remain linked to the case file.
The institution can identify missing requirements, continue checks and review each department’s contributions. The formal decision, signature and official action remain with the competent authority.
Show the function, protect the information
The public demonstrations use fictional examples to protect municipal information. They illustrate functions of TITAN and Agentic Assistance, both operational, without exposing citizen data or executing real procedures from this website.
The examples let visitors explore resident benefits and municipal oversight without publishing operational data or implementation details. They are simplified representations of functionality, not proof of outcomes or exact reproductions of an institution’s interface.
Context and related reading
The August 3, 2026 report retains its date and description of progress at that time. This update distinguishes that stage from the current capabilities stated by TicoNeural.